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Frequently Asked Questions

Frequently Asked Questions

Q: I'm registered with Tee-On, but I've forgotten my username and password. How do I get this information?

A: If you have forgotten your username or password, click here to visit our Username and Password page.

Q: I've recently registered online, however I haven't received my username and password yet. What should I do?

A: Your user name and password will be sent to the email address that you used to register. If you haven't received this message, we recommend that you check the spam filters on your email account. If this doesn't work, please visit our contact us page.

Q: How do I change my password?

A: With Tee-On you have complete control over your user name and password:
1) log into the system
2) click on 'my account'
3) click on 'change password'
4) change your password to whatever you choose

Q: How do I make changes to my member information on Tee-On?

A: If any of your details (e.g. spelling of your name, email address, phone number, etc.) need to be changed:
1) log into the system
2) click on 'my account'
3) click on 'preferences'
4) make the changes to your member information

Q: Can I make changes to a booking I've already made (e.g. delete or move the booking, add carts, increase of decrease the number of golfers)?

A: Once the booking has been submitted, to make changes to the booking you will need to contact the club directly.

Q: Why are some of the options available through Tee-On different from course to course (e.g. the number of days that you can book in advance)?

A: Each course using Tee-On has the flexibility to set options available based on the policies established at their golf club. Please contact the club directly to inquire further.

Q: I'm a club member, however I've been asked to provide a credit card number at the time of booking. What should I do?

A: You may be attempting to book at your club using a public player account. As a club member, your club will need to create your account for you. Please contact the club directly to get your club specific username and password.

Q: I'm a club member, however I'm not able to book the same number of days in advance as my fellow club members. What should I do?

A: You may be attempting to book at your club using a public player account. As a club member, your club will need to create your account for you. Please contact the club directly to get your club specific username and password.

Q: How do I access my member statement online?

A: With Tee-On golf courses have the option to post member statements online. To access your statement:
1) sign into the system
2) click on 'reports'
3) click on the monthly statement

If you have questions about your statement or if a statement is missing from your listing please contact your club directly.